Documentation/Teams and access
Downloads and app updates
Find the current application version and what to do when an update is required.
On this page
Get the current version
In Downloads, choose “Install with an account” and your system. Download the available account client without signing in to the website. The page shows its version, architecture, file size, OS requirements, release notes, and checksum. Store releases link to the official store. Sign in inside the installed app and enable remote access in settings on supported platforms when needed.
Obtain no-account Agent installation content for a device group in the workspace. The target device does not sign in. Public account installers do not replace group-bound installation content. If no download is listed, you can still use a browser to access devices you are authorized to use.
When the app requires an update
If the app says your version is no longer supported, install an available version from the Downloads page on your configured server, then sign in again. Existing sessions may also lose access to device operations until the app is updated.
An update will not silently downgrade a newer installation or bypass your operating system's installation and permission prompts. If the available version does not match your device, contact your workspace administrator.
When a device Agent updates
A device Agent update may briefly disconnect a remote session while the Agent restarts. It does not restart the computer. If the device remains unavailable after reconnecting, contact your workspace administrator.
Include the issue and the steps you took so it is easier to investigate.