Cancellation and Refund Policy

Subscription cancellation

You may cancel a recurring subscription from the workspace billing page. Cancellation stops the next renewal; access and paid plan quotas remain available through the end of the current paid billing period unless we agree to an earlier termination or refund. Your workspace moves to the applicable free limits when the paid entitlement ends.

Refund eligibility

Payments are generally non-refundable after service for the paid period has begun. We will review requests involving a duplicate or incorrect charge, a verified service failure that materially prevented use, or rights provided by applicable law. Promotional credits, free allowances, and consumed usage credits have no cash value and are not refundable.

Requesting a refund

Email support@agentwan.ai from the address associated with your account. Include the workspace name, charge date, amount, payment-provider receipt or invoice number, and the reason for the request. Submit the request promptly and, where practical, within 14 days of the charge. This request window does not limit any mandatory consumer rights.

Approved refunds

Approved refunds are returned to the original payment method. The payment provider and your bank control the final posting time. Any refunded plan entitlement or unused paid credits associated with the refunded charge may be removed when the refund is issued.

Charge disputes

Please contact us before opening a payment dispute so we can investigate the charge. Nothing in this policy removes rights that cannot be waived under applicable law.